ORDERING & PAYMENTS

So, you’ve taken the plunge & decided to splurge on a Wild x Keisō handbag…! Here’s what happens when you click ‘Order’…

 

Orders

 

Whilst we love to offer an instant ordering and delivery service for our amazing customers, this isn’t always feasible.

 

As such, please allow between 24 to 48 hours for our team to process your order.

 

Please note that orders are not processed on weekends or public holidays in Australia or Victoria.

 

Once we have dispatched your order, you will receive confirmation email with a tracking number so you can eagerly count down the days until your precious cargo arrives. This email will come to your from hello@wildxkeiso.com. Please ensure that this email has been added to recipients list so you do not miss any crucial communications concerning delivery.

 

Please allow 24 hours from the dispatch date for the tracking service to come online.

 

Payment

 

Wild x Keisō accepts the following methods of payment;

  • Credit Card (MasterCard & Visa)
  • PayPal
  • AfterPay (for Australian Customers)

 

For more information on how Wild x Keisō protects your personal and financial information, please read our Privacy Policy & Terms and Conditions.

 

AfterPay

 

Only available for Wild x Keisō customers located in Australia

 

AfterPay is a buy now, pay later service, allowing you to pay off in four equal installments due every fortnight interest-free. Payment is automatically deducted from your credit card and your order will be shipped instantly just like a normal order. By selecting AfterPay as your preferred method of payment, you are agreeing to the Terms & Conditions of a third party financial provider in addition to the transaction Terms & Conditions of Wild x Keisō.

 

If you need more information about AfterPay head to www.afterpay.com.au

 

PayPal

 

PayPal is a secure, third party, payment method making it safe for customers to purchase online without the sharing of your specific personal financial information with the merchant e.g. Wild x Keisō.

 

PayPal also offers purchase protection for consumers who use their service up to a specific value. By selecting PayPal as your preferred method of payment, you are agreeing to the Terms & Conditions of a third party financial provider in addition to the transaction Terms & Conditions of Wild x Keisō.

 

If you need more information on PayPal head to www.paypal.com

 

Pre Orders

 

On the off chance your desired bag is out of stock, don’t worry, we can place you on a waiting list for when our next shipment arrives!

 

You will be notified via email once the item is in stock and available for purchase.

 

Please note that the Waiting List is not a confirmation of purchase; Wild x Keisō will not take payment from any client who has placed their details on a waiting list for a specific product.

 

Gift Cards

 

Wild x Keisō Gift Cards are valid for 6 months from the date of purchase. Your gift card will be sent to your email or your gift receiver after the transaction has been completed in full.

 

The redemption code for Wild x Keisō Gift Cards can be redeemed upon check out.

 

Discount Codes

 

Occasional Wild x Keisō will offer clients promotional or discount codes on items across the store. This code can be applied to any order upon checkout.

 

Customers are limited to one coupon code per transaction.

RETURNS & EXCHANGES

Accidentally ordered the wrong product? Don’t stress, Wild x Keisō has a plan to help you out!

 

Wild x Keisō will happily accept returns on all full priced handbags within 14 days from receiving your order for all orders within Australia and New Zealand, or 20 days for all other countries.

 

Bags must be returned in the same condition as received with original tags and packaging in order to eligible for a store credit or full refund (excluding postage price).

 

EXCHANGES

 

You can exchange for another item of equal value or an e-gift card. E-gift card will be provided within 3 days of receiving the returned items.

 

REFUNDS

 

In the event we cannot convince you to exchange your purchase of another amazing Wild x Keisō handbag, refunds can be issued back to the credit card, Paypal or AfterPay account that the payment has originally come from.

 

Please allow 5-7 business days for your refund to be approved and processed from the date the items have been received by us.

 

NON-REFUNDABLE ITEMS

 

Please note that the following items and services are non-refundable:

 

  • Gift Cards (including any unspent monies on gift cards)
  • Sale items
  • Delivery costs associated with returning items to us

 

RETURN PROCESS

 

To make things as simple as possible, please contact us at hello@wildxkeiso.com within two (2) days of receipt of your purchase and we will provide you with a Return Identification Number (RIN) & Return Form to complete and return with your purchase.

 

When contacting us, please provide your name & order number as a reference.

 

Customers are responsible for all shipping costs associated with the return of an item to Wild x Keisō.

 

To ensure you receive your refund in full, we strongly recommend you to use a trackable shipping service, as any returned items that are not received by Wild x Keisō cannot be issued a refund/exchange.

 

Initial shipping costs are non-refundable.

 

ORDER ERRORS

 

If you notice an error in your order (e.g. the wrong style or quantity), contact Wild x Keisō at hello@wildxkeiso.comwithin two (2) hours of placing your order and we will correct the error and continue with the dispatch of your item.

 

If you notice an error after your item has been dispatched (e.g. you have received confirmation via email that your purchase is on its way to you), please return this to Wild x Keisō upon delivery and we will happily exchange this for the correct product for you.

 

FAULTY ITEMS

 

In the event one of our products has not passed our Wild x Keisō product tests and has a fault, please contact us at hello@wildxkeiso.comwith your contact information and a photo of the fault. Based on the nature of the fault or product we will proceed to issue a refund or dispatch a replacement item for you.

 

We reserve the right to deny a refund or replacement product in the event the product has been damaged, demonstrates noticeable signs of war or has been soiled in anyway.

SHIPPING & DELIVERY

To ensure that we get your Wild x Keisō purchase as fast as possible, we utilise the best in delivery services both in Australia and worldwide.

 

AUSTRALIA

 

Delivery within Australia is via Australia Post and offer two options, depending on how urgently you need your purchase (perfect for those last minute orders!).

 

  • Standard Post – flat rate of $13AUD.
  • Express Post – flat rate of $15AUD.

 

Please allow 3 to 7 business days for Standard Post Parcels and 2 to 3 business days for Express Post Parcels.

 

A tracking number will be provided to you via email, upon dispatch of your parcel from our warehouse.

 

INTERNATIONAL

 

Worldwide delivery is via Australia Post International. A tracking number will be provided to you via email, upon dispatch of your parcel from our warehouse.

 

NEW ZEALAND

 

  • Standard Post – flat rate of $15.00AUD.
  • Express Post – flat rate of $25AUD.

 

Please allow 3 to 10 business days for Standard Post Parcels and 2 to 3 business days for Express Post Parcels.

 

US & CANADA

 

  • Standard Post – flat rate of $22.00AUD.
  • Express Post – flat rate of $35AUD.

 

Please allow 5 to 14 business days for Standard Post Parcels and 2 to 4 business days for Express Post Parcels.

 

EUROPE

 

  • Standard Post – flat rate of $25.00AUD.
  • Express Post – flat rate of $35AUD.

 

Please allow 5 to 14 business days for Standard Post Parcels and 2 to 4 business days for Express Post Parcels.

 

REST OF THE WORLD

 

  • Standard Post – flat rate of $25.00AUD.
  • Express Post – flat rate of $45AUD.

 

Please allow 5 to 14 business days for Standard Post Parcels and 2 to 4 business days for Express Post Parcels.

 

For more information on shipping rate and your estimated delivery time, please contact us at hello@wildxkeiso.com

 

PLEASE NOTE: Customers are responsible for any additional customs, taxes or fees that may be applied at the point of their purchase entering their destination country. Each country has different laws regarding customs and customs taxes, therefore, please check with your local customs agency for any additional information.

 

 

DELIVERY INFORMATION

 

Our process time takes up to two (2) business days (possibly longer during peak trading periods).

 

Upon completion of your order, we will send you a confirmation email with your tracking number; note we do not process or ship orders during weekends and holidays.

 

We will try our best to deliver before estimated delivery date however please understand that, once in the hands of our delivery providers, we are unable to influence the final delivery date of your purchase are your parcel is subject to the delivery terms and conditions of these companies.

 

WRONG AND LOST PACKAGE

 

Please ensure that your delivery and contact information is entered correctly at the point of checkout: Wild x Keisō does not take responsibility for missing parcels where we (Wild x Keisō) have been provided with incorrect shipping information.

 

In the event your parcel is returned to sender, Wild x Keisō will contact you directly to organise an alternative delivery address; any fees associated with a secondary delivery are at the customer’s expense.

 

Orders cannot be redirected once dispatched.

 

If, for whatever reason, you have not received your parcel within 10 business days we advise you to contact us at hello@wildxkeiso.com or speak to your local post office or delivery pick up point. In most cases, it just means there was an attempted delivery and your parcel is awaiting pick up at your nearest post office.

 

If you have any questions about your delivery, please contact the below delivery company and have your tracking number ready:

 

Australia Post Customer Service on 13 7678

INFLUENCER PARTNERSHIP

Love your Wild x Keisō bags so much that you want to spread the word and work with us?

 

Partner up with us and be an ambassador.

 

Our collaboration/partnership would suit any person who has a strong online presence as a social media influencer, blogger / vlogger or spokesperson.

 

In exchange for our amazing products, we only ask that you be creative and inspiring with your content and the way you depict your Wild x Keisō handbag!

 

Want to know more, please contact us at hello@wildxkeiso.com

 

Let us work together and bring Wild x Keisō to the world!

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Wild X Keiso